Customer Service

For information about partnering with Prasco or about Prasco products, orders, or policies, please use one of the methods listed below.

Prasco, LLC

6125 Commerce Court
Mason, Ohio 45040
Direct Line: 513.618.3333

Customer Service

1.866.525.0688
Monday – Friday 8:30 AM – 5:00 PM EST

Submit Information

Media Inquiries

1.513.204.1137
Monday – Friday 8:30 AM – 5:00 PM EST

View our standard Return Goods Policy for Generic Products

This policy document serves as notification of Prasco’s current policy for the return of generic pharmaceutical products purchased from Prasco, Authorized Distributors and Dispensers/Providers, including licensed pharmacies and other entities licensed to dispense/administer Prasco product. Returns will not be accepted from other entities.

View our standard Return Goods Policy for Brand Products

This policy document serves as notification of Prasco’s current policy for the return of brand pharmaceutical products purchased from Prasco, Authorized Distributors and Dispensers/Providers, including licensed pharmacies and other entities licensed to dispense/administer Prasco product. Returns will not be accepted from other entities.

View the standard Return Goods Policy for Grove Pharmaceuticals’ Products

This policy document serves as notification of Grove Pharmaceuticals’ current policy for the return of brand pharmaceutical products purchased from Grove Pharmaceuticals, Authorized Distributors and Dispensers/Providers, including licensed pharmacies and other entities licensed to dispense/administer Grove Pharmaceuticals product. Returns will not be accepted from other entities.